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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Cartier

November 25, 2025

5  out of  5
rating by Joe Cartier
"Tracy's team was excellent to work with. Brooke took time to find the right policies for our home and auto insurance."
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Richard Sievert

November 21, 2025

5  out of  5
rating by Richard Sievert
"My wife and I just bought a new home and found ourselves in the unfamiliar situation of having to find new insurance coverage. I competed 4 of the best insurance providers, and Brooke at Tracy Murr State Farm was hands down the Best. Brooke won on Price, Responsiveness, Conscientiousness, Personality and Follow-up. I am grateful for such a strong beginning and am looking forward to a very long relationship as well as expanding my relationship to address all my insurance needs. State Farm Rocks!!!!"
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Bruce Puffer

November 18, 2025

5  out of  5
rating by Bruce Puffer
"Shannon was very helpful and answered all our questions. We switched from Am. Family Home and Auto and saved money doing so. We wanted a local agent to call and talk to when we need something and shannon is our choice."
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Douglas

November 14, 2025

5  out of  5
rating by Douglas
"Outstanding service. I moved from CT and on initial call completed the transfer to AZ. Brooke was extremely pleasant, knowledgeable, efficient, and thorough. She emailed my insurance cards on the call. Just awesome. Thank you."
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JB Ballard

November 11, 2025

4  out of  5
rating by JB Ballard
"Just switched from Farmers- Great service. Very helpful with all my questions and made the process less painful. I also recently had an auto incident and it was handled very quickly and the procedure was straight forward. I will recommend Missy ( my agent ) and State Farm."
We responded:
"Thank you, JB, for taking the time to give our office a review. We are thrilled that Missy was able to assist you! "
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Bev Edwards

November 8, 2025

5  out of  5
rating by Bev Edwards
"This was a very easy and awesome experience to convert my insurance over to State Farm. Shannon was a great help in setting things up quickly. Everyone in the office is informative and helpful. They seem to work well as a team and helping one another. I was impressed by the level of service and gas I made the switch."
We responded:
"Thank you, Bev, for sharing your experience with Shannon. We are thrilled that you allow our agency to take care of your insurance needs. "
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sukie cuevas

November 6, 2025

5  out of  5
rating by sukie cuevas
"Our experience was a rewarding visit with State Farm Insurance Agent Brooke. She listened to our auto/home insurance needs and provided us the necessary coverage. We are blessed to meet such a professional and delightful person. Our sincere thank you for the warm office welcome. Vic & Suki"
We responded:
"Thank you, Vic and Suki, for sharing your experience with Brooke. We look forward to continuing to serve you! "
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Brandi Richardson

November 4, 2025

5  out of  5
rating by Brandi Richardson
"Brook was amazing. Had been going back and forth between vehicles and prices etc and always so nice. Cheapest I found. Love her."
We responded:
"Thank you, Brandi, for sharing your great experience working with Brooke! We appreciate you taking time to review our office. "
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Nicole Losurdo

November 1, 2025

5  out of  5
rating by Nicole Losurdo
"Shannon was very helpful in assisting me get my renters and car insurance set up! I also had a couple of questions at the office and everyone was super helpful. Very reliable customer service!"
We responded:
"Thanks, Nicole, for sharing your experience in our office with Shannon. It's great to hear that she was able to assist you with your insurance. "
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Bonnie Rush

October 22, 2025

5  out of  5
rating by Bonnie Rush
"Fabulous experience with Brook - team member - who not only quoted me based on my neighborhood being a firewise area - Yavapai Hills - but also was much more thorough and provided me with better coverage at half the price. If I had let them also provide me with auto insurance would have saved even more. GIve them a call if you are not happy with your coverage or your cost - they just might make a big difference for your pocket and your home in case of a claim (and the deductible was less than State Farm also)"
We responded:
"Thank you, Bonnie, for sharing your great experience with Brooke. I am so happy that she was able to take care of your insurance needs. We look forward to taking care of your insurance for many years to come. "
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Charles Benghauser

October 3, 2025

5  out of  5
rating by Charles Benghauser
"Always there for us with friendly and efficient service. Thanks to your whole team, Tracy. I just realized that my son is the third generation of my family to do business with you folks."
We responded:
"Thank you, Charles, for your kind words about our agency. We appreciate your business and also love that we take care of 3 generations. How cool is that! "
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Stephanie Maracle

September 26, 2025

5  out of  5
rating by Stephanie Maracle
"Kasey Peters literally saved me from getting my license suspended for 3 months which would have cost me my job I have been with State Farm for several years and every time anything has happened they have stepped up and had my back. No other insurance company has ever done that. I’ve tried Allstate, I’ve tried progressive and no one compares to State farm I always went back. Kasey went out of her way to get me a letter from corporate stating I had insurance and that I was covered for the day that I got a ticket and on. I’m fighting the courts back-and-forth back-and-forth and the horrible way the MVD treated me like I was a piece of trash had to go back and forth with them too. State farm had my back saved me don’t ever go with any other company it’s not worth it."
We responded:
"Thank you, Stephanie, for the kind words about your experience with Kasey. What an ordeal you went through! I'm so happy that we were able to assist you in our office. "
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Annick Winkler

September 15, 2025

5  out of  5
rating by Annick Winkler
"Brooke Logan was very nice and very helpful. It was a pleasure to work with her. She insured my car the same day and saved me so much money. I will recommend this agent to everyone I know."
We responded:
"Thank you for your 5 star review, Annick! We are happy to hear that Brooke was able to save you some money and give you a great service experience! "
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Christian G.

September 4, 2025

5  out of  5
rating by Christian G.
"Shannon was very helpful in getting my new policy set up. They explained everything clearly for a new policy holder such as myself and made the process effortless. Highly recommend!"
We responded:
"Hey, Christian, thanks for giving Shannon a 5 star review! We are happy she was able to assist you! "
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Cathy Costianes

August 29, 2025

5  out of  5
rating by Cathy Costianes
"The office of Tracy Murr in Prescott, Az . Has always been friendly, efficient, timely, and very dependable! We have been With this agency for over 20 years. I would highly recommend this agents and her complete team."
We responded:
"Thank you for the great 5 star review, Cathy! We appreciate you and your business!"
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Tracy Remmer

August 25, 2025

5  out of  5
rating by Tracy Remmer
"Shannon was amazing to work with! Followed up quickly & beat multiple different insurance agencies on my home owners insurance by a landslide! She made everything so easy to switch over my home owners & car insurance. Highly recommend this office 😃"
We responded:
"Thank you for your great review, Tracy! We are happy that Shannon was able to assist you with your insurance needs. "
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Shanna Saunders

August 23, 2025

5  out of  5
rating by Shanna Saunders
"Brooke is amazing about getting back to me quickly if I have questions and staying ahead of any issues. She always goes above and beyond. Highly recommend this office!"
We responded:
"What a great 5 star review, Shanna. Thank you for sharing your experience with Brooke! We appreciate your business."
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Carol Lark

August 20, 2025

5  out of  5
rating by Carol Lark
"Shannon was very responsive and helpful in going over policy details."
We responded:
"Thank you for your review, Carol! We are happy to hear that Shannon was able to assist you with your insurance."
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Jackie Seiersen

August 15, 2025

5  out of  5
rating by Jackie Seiersen
"Brooke reached out to me a couple of weeks ago to talk about my insurance coverage. I had a bunch of questions for her and she ended up needing to get back to me. She did follow up with me and had all the answers to my questions. She was very patient, understanding and kind throughout the whole process."
We responded:
"Thank you, Jackie, for sharing your experience with our office. It's great to hear that Brooke was able to answer your questions efficiently. We appreciate your business! "
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Jason Kent

August 15, 2025

5  out of  5
rating by Jason Kent
"Goes above and beyond for my business and personal insurance policies to make sure I have the right coverage at the right price"
We responded:
"Thank you, Jason, for your 5 star review! We appreciate taking care of your business! "
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Andrea Schmidlin

August 14, 2025

5  out of  5
rating by Andrea Schmidlin
"Working with Brooke Logan at the agency. She helped us save money switching our home and auto insurance to Sate Farm. Brooke has been very thorough and has followed up to make sure everything has been completed with our new policies. Great customer service!"
We responded:
"Thank you, Andrea, for your feedback! It's great to hear that Brooke was able to save you money on your insurance and assist you with your policies. We appreciate your feedback and business!"
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Gigi Bronstrup

August 13, 2025

5  out of  5
rating by Gigi Bronstrup
"Great experience, Tracy and her staff are knowledgeable and helpful. Process of getting my homeowners and auto insurance took less that 30 minutes and I save a lot of money. Would highly recommend giving them a call for a quote."
We responded:
"Thanks, Gigi, for your 5 star review! We are thankful that you gave us an opportunity to save you some money and assist you with your insurance! "
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Brian Moore

August 13, 2025

5  out of  5
rating by Brian Moore
"Tracy Murr's office, Shannon Ballard specifically, was fantastic! When we received our renewal cost from our former insurance company, our rates went up enough that it was time to shop. State Farm's auto and homeowner's quotes, with equal coverage, turned out to be $2000+ less. Shannon was extremely responsive, followed up, and made our decision to switch very easy. Thank you Shannon."
We responded:
"Thank you, Brian, for your review. We are thrilled to hear that Shannon was able to assist you with your insurance and save you some money. We appreciate your business! "
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Amber Hood

August 12, 2025

5  out of  5
rating by Amber Hood
"Kasey @ Tracy Muir's office was a tremendous help with our recent claim. She was quick in responding and got us all the answers we needed. Thanks so much!"
We responded:
"Thank you, Amber, for your 5 star review. We're happy to hear that Kasey was able to assist you with your claim. We appreciate your business! "
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Jake Moffat

July 31, 2025

5  out of  5
rating by Jake Moffat
"Been insured with this group for over 15 years. The ladies are always extremely helpful and customer service is top notch!"
We responded:
"Thank you, Jake, for your review! We have really enjoyed working with you for many years! Thanks for letting us take care of your insurance needs!"