State Farm® Insurance Agent Tracy Murr
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brad James
April 22, 2025
"I've been very pleased with Tracy Murr's office and staff since we were switched over from a previous agent. Her staff has been very responsive and easy to work with. Today, however, after meeting Kristen in person and having her so patiently and meticulously go over our policies with us, we couldn't be happier. They are a top notch!"
Brittany C
October 1, 2024
"Absolutely the best State Farm agents in town! Very dependable. Everyone is so helpful and kind. They found me a great new rate for my car and life insurance!!"
"Thank you, Brittany! We appreciate your business and you taking time out of your busy day to give us this 5 star review. Thank you for letting us take care of your insurance needs!"
gregory fluke
October 1, 2024
"Amazing customer service! They are always so nice and willing to help"
"Hi Greg! Thank you for your 5 stars today!! We appreciate you taking time out of your day to give us a review! "
Cheri Hull
September 28, 2024
"poor customer service"
"Thank you, Cheri, for the opportunity to have a candid conversation with you about your auto claim experience. It's frustrating enough to have a claim and when it didn't go as expected, I know that can be aggravating. We are always looking for ways to improve our customer service and this provided us with another opportunity to evaluate our office steps in assisting our clients. On the positive side, it was nice to see that our claims department issued their estimate and a payment 3 days after the loss was reported by you. If you'd like to visit some more about this, please let me know. "
Marc's BK
July 19, 2024
"Such amazing service from the group of professionals here. When you are in need of good insurance or a bond for becoming a Notary Public, they're completely there for you. Great work guys!!!"
"Hi Marc! Thank you for the great review. We appreciate you taking time out of your day to share your experience with us. We are happy to assist you anytime! "
Lawrence Kennedy
June 8, 2024
"Kyle was outstanding, both knowledgeable and professional with a calming demeanor. I got written quotes on homeowners and auto the same day. I highly recommend this agent and the Murr Agency."
"Thank you, Larry, for sharing your experience with Kyle in our office. We think he is pretty awesome as well! We appreciate your business!"
A J
May 30, 2024
"Thank you for help with everything and making my life so much easier! Shannon has been wonderful."
"Hi A J! Thank you for sharing your experience with our office. We think Shannon is pretty wonderful too! "
Brian (brandi)
April 16, 2024
"I’ve had a lot of insurance agents in my town and I’ve stuck with Tracy for years now. That says a lot about her cause I’m hard to please lol. Tracy and her staff have always been available when I needed them and right there when I was on. The side of the road. Ty so much for being my agent Tracy your the best Brandi and Brian"
"Hi Brian - thank you for taking time out of your busy schedule to give us a 5 Star review. We appreciate you! "
Cindy Mazet
February 7, 2024
"Called left message for homeowners. Never got a call back!"
"Hi Cindy, I'm sorry this was your experience with our office. We've searched our phone records and are not able to locate your call. I'd like more information from you regarding this if you'd be willing to call our office. Also, we'd love to give you a quote for your home insurance. This is what we do best! Thank you! "
Jeff
August 5, 2023
"Great agency, Amazing staff , Been with them since 2007, always the best customer service."
"Thank you, Jeff! We appreciate you as a client!"
Robert “Bobby” Cox
April 15, 2023
"Everyone is awesome there."
"Hi Bobby! Thank you for sharing your experience with our office. We appreciate you! "
Elias Aguilar
April 12, 2023
"I've been a customer here for years, have multiple vehicles insured through this office, and their customer service and support have always been top-tier."
Patty Helvig
November 29, 2022
"My parents has been with State Farm and the Tracy Murr office for years. When my father passed away I had to take over all of my mothers finances. This office has helped me for the past 6 years navigate the best way to help my mother. If there were ever any questions, I could call the office and I was always greeted with friendly helpful people who gave me good advice or directed me to whatever I needed to solve. They really do care and want to do a good job. It was my first experience dealing with an insurance company who actually knew who you were and cared about helping. This office is amazing and I’m very appreciative of their help throughout the years."
Richard Balko
July 3, 2022
"This location is very convenient. The agents are always available that your personal agent is not available at the time. This location is also very close to my residence"
M Fougere
June 19, 2022
"Terrible experience"
"Hello, I've searched our office client system and I'm not finding your name as a client or even a prospect. Perhaps you are insured with another agents office? I would like the opportunity to visit with you over the phone on what your experience was. Please call me at your convenience to discuss this. My office number is 928-445-8500. We take customer service very seriously in my office and I'd like to know more about this situation. Thank you."
Jaret Sullivan
March 28, 2022
"I called the Tracy Murr State Farm office looking to make a change in our insurance. Brooke took my call and was fantastic. Very helpful and had everything setup quickly over the phone. She handled everything she said she would in the coming days, too. If you're looking for a good local office in the Prescott area, give them a call!"
"Hi Jaret! Thank you for the awesome review! Brooke is absolutely a great agent in our office. We appreciate your business and thank you for taking time out of your day to let us know how we did!"
Steven Taylor
February 14, 2022
"Great place for insurance great service"
A.P.A.
February 6, 2022
"I have been with State Farm since age 15 and a half, great company..I had to stop by to accomplish some small business there and say hi to Misty my insurance agent there at Tracy Murr State Farm, Prescott. Their staff is friendly and very helpful, I'm glad to be with them."
Jeanne Dunk
January 13, 2022
"Always friendly and helpful. Best service we've had from an insurance ce agent in AZ."
Bill Colwell
January 11, 2022
"I have absolutely enjoyed working with the staff. When I call with a need they are quick to help me and very positive. I have never called this office with a concern that was not resolved by the end of the day. I would highly recommend Tracy Murr and her team for your insurance needs."
Zack Hollander
January 8, 2022
"Tracy and her team were extremely responsive, thorough and answered any questions I had promptly. I would recommend her to any family as she came in with the cheapest price from any of the insurance companies I talked to for both my house and vehicles."
steven Taylor
January 3, 2022
"Great insurance Company I Highly Recommend them to anyone Friendly People great service"
JJB AZ
December 14, 2021
"We talked with Missy regarding our policies. Excellent conversation! Everyone in this office has been with State Farm for years and they totally 'know their stuff' and we believe we will get correct and accurate information to any question we may ever have. Glad we picked this office to be our local representatives after our previous agent retired."
Christian Greco
December 8, 2021
"Great and friendly staff! Very helpful"
Boomo
December 6, 2021
"This place is the best State Farm in the area 100 percent would recommend it"