State Farm® Insurance Agent Tracy Murr

"Shannon made our transition to a more affordable auto insurance policy and a new renters insurance policy seamless and easy. I very much appreciate her reliability and support with these matters."

"This agency, but especially Ms. Tracy are great. I've never felt like I was been unsold, questions are always answered and Tracy is knowledgeable, works to get you what you need and is extremely kind while doing it."

"I wanted to share some positive feedback regarding the exceptional service provided by Susie and Julie at Tracy Murr's State Farm office.

We recently needed to add an endorsement to one of our policies, and Susie handled it immediately. Over a year later, another company began charging us $90 a month, claiming we lacked adequate coverage. I reached out to Julie, who quickly provided proof that the endorsement had been sent, which resulted in us receiving a refund of over $1,000.

I truly appreciate how organized, thorough, and helpful the entire team is. They are always happy to explain policies and answer any questions. I highly recommend their office."

"Brooke was incredibly helpful getting our insurance switched over to State Farm today! She made the process easy, and we’re saving over $1,000 a month compared to our previous insurance. I really appreciate her time and help getting everything taken care of. Highly recommend working with Brooke and making the switch to State Farm!"

"After being with another insurance provider for over 50 years and watching our home owner policy skyrocket 47% and auto policies jump way above inflation we listened to our friends who were using Tracy Murr State Farm Insurance in Prescott. Shannon Ballard worked with us to find comparable if not better coverage for literally thousands less. A couple of phone calls and we made the switch. When notifying my old insurance company about how unhappy we were with our preferred customer rates he reported they had no control over the rates. Well, time to shop around!!! Talk to your friends …"

"Shannon Ballard is our all time favorite customer service rep. She has always been thorough, knowledgeable, and extremely responsive to all our various inquiries and requests over the years. Thank you!"

"Prompt and friendly."

"Great staff here in this Prescott Office. Very friendly ,and Professional. Thank you Karen, your Awsome !"

"Can't say enough about how wonderful and fast the service is. I deal mainly with Brooke, but every person has always been fast to respond and very, very helpful. Highly recommend this agency. So happy."

"Shopping for cost effective Auto and home insurance can be overwhelming. We did a little homework and decided to get a quote in person with State Farm in Prescott, Az. The office is run by Tracy Murr. Her representative Shannon Ballard helped provide all the information we needed and more to make our decision to sign up with State Farm Auto and Home insurance. Shannon walked us through the policy they could provide compared to our current policy with AAA. She took the time to explain in detail what State Farm could offer us.
Shannon is very knowledgeable on anything "insurance" and made us feel very informed and comfortable with our decision to sign on with State Farm."

"I've been with Tracy's office for 6 years. I greatly appreciate the personal interaction and attention to detail regarding my auto and property insurance coverage. Truly a professional operation."

"Just took one phone call and less than 5 minutes and I had full coverage and renter’s insurance. All of which was less than I was paying with my other company. I’m very happy I made the decision to call. My sister-in-law recommended her to me."

"Brooke was amazing. She was so responsive to all my questions and took care of everything so quickly and efficiently. I was very happy this was the office I called and couldn’t be happier with the customer service I received from Brooke."

"Tracy was very helpful getting my Business Insurance set up."

"Brooke is always so incredibly helpful! I’ve never genuinely enjoyed paying my insurance the way I do with this branch!"

"All the staff at Tracy Murr State Farm have been extraordinarily helpful in the setting of me having to manage my aging parents insurance needs. Very happy with their knowledge, follow-up, and assistance in canceling, rewriting, and assuring good coverage for my parents as their needs have changed. Thank you!"

"Best insurance company I’ve ever dealt with! Highly recommend."

"Brooke was soo great!! Super helpful and patient. I was horrible at getting to my phone and calling her back but she was so patient with me the WHOLE TIME! Thank you Brooke! Plus we come from the same hometown so it was special knowing that!"

"Have been with Tracy at State Farm for years and the pricing and service are exactly why I stay!
Melissa has been exceptional in providing me with quotes and eventually a new policy for my new motorcycle; thanks again, State Farm!"

"Brooke was absolutely amazing! She was so sweet and got me the best deal when I expressed to her I didn’t want to be spending $300 a month anymore on car insurance from a competitor! I would absolutely recommend her and Tracy to everyone ❤️"

"Shannon did a wonderful job providing us with both home and auto insurance. She also saved us money by letting us know of a rate increase that was taking place."

"I had a great experience working with Tracy Murr - State Farm Insurance Agent. After spending a lot of time comparing auto insurance options online, this was by far the best price I was offered. Not only was the rate competitive, but I was also able to bundle my auto policy with renters insurance for even better value.

Communication was smooth and easy—very simple to talk to, quick to respond, and helpful throughout the entire process. Everything was handled efficiently, and I felt like I was getting honest guidance rather than just a sales pitch.

Overall, excellent service, fast replies, and the best value I found. Highly recommended."

"Shannon with State Farm helped me save and secured a policy with better coverage on my lunch break!

I work as an agent myself for a competitor of State Farm and am truly impressed. Its great having a local agent rather than calling in to a customer service line and reaching someone I have no previous connection with. Excellent value from a reputable company. More than satisfied!

Are you folks hiring?"

"Quick and painless quoting for multiple vehicles and properties. Very responsive via email, even when the person I was interacting with was out of office someone else picked it up and took care or me."

"5 stars! Great experience! We worked with Missy to get our home owners insurance and bundle our auto. She was quick to provide quotes and answer any questions we had. What really stood out was her knowledge and patience as we had chosen endorsements thinking it was helping our policy but it was actually putting more liability on us as the homeowner. Missy knows her stuff and saved us money along the way. We really appreciate the time she has taken to help us get the best policy for our needs. Highly recommended!"