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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jake Moffat

July 31, 2025

5  out of  5
rating by Jake Moffat
"Been insured with this group for over 15 years. The ladies are always extremely helpful and customer service is top notch!"
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Aric Stewart

July 31, 2025

5  out of  5
rating by Aric Stewart
"I’ve worked with TM-SF office for almost two decades. Great team work with the staff and excellent customer service. Julie Hintt went above and beyond for me in finding a glass repair company that could find the specialty glass for an older vehicle of mine—kudos to her and the team!"
We responded:
"Thank you for the great 5 star review, Aric! We value you and your business here at the Tracy Murr State Farm Agency! Thank you for letting us take care of you! "
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mimi bourke

July 25, 2025

5  out of  5
rating by mimi bourke
"Professionalism, thoughtfulness, and expedience summarizes the service that I consistently received from the Team of Ms. Tracy Murr at State Farm Insurance , Prescott Az. The agent, Ms.Melissa Gray is always kind, friendly and very knowledgeable. Ms. Gray takes initiative to tailor insurance plan and benefits that best suit my situation. This gained a lot of trust with me! I feel taken care of. Five stars for competency, service of and experience. Highly recommend! MDB"
We responded:
"Thank you very much for your great review, Mimi! We appreciate your kind words and most importantly your trust. Melissa is a great agent in our office. So happy she was able to take care of your insurance needs!"
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John Silva

July 22, 2025

5  out of  5
rating by John Silva
"I really appreciate the way the Team at Murr State Farm’s handles all me needs big or small. I have recently added term life insurance , Shannon walked me through the process and everything went as described, thanks Team. I will recommend you to friends. Regards JS"
We responded:
"Thank you, John, for your great review. We are so glad that Shannon was also able to take care of your life insurance needs for you. That's, hands down, one of the most important policies we do for our clients. "
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Stephanie Chavez

July 22, 2025

5  out of  5
rating by Stephanie Chavez
"Every time I call, they’re able to answer my questions quickly and very friendly to work with."
We responded:
"Thank you for the five stars, Stephanie! We appreciate you and your business! "
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chad nelson

July 18, 2025

5  out of  5
rating by chad nelson
"We love this group! We have worked with Susie (as has our family) for years and recently with Brooke. They are all wonderful, so helpful, make it as easy as they possibly can to deal with anything that comes up. Can't recommend this branch more!! Thank you for the help over all the years!"
We responded:
"Thank you for the great review, Chad! We've done business with you for a long time and really appreciate you and your business. We look forward to taking care of you for years to come! "
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Dan Jannone

July 17, 2025

5  out of  5
rating by Dan Jannone
"They took care of the changes and additional insurance that I needed quickly and followed up with me the next day to make sure all was good. Appreciate the follow up!"
We responded:
"Thank you for the great review, Dan! We appreciate your business and look forward to doing business with you in the future!"
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Gary Kevorkian

July 16, 2025

5  out of  5
rating by Gary Kevorkian
"Great service and immediately accessible. Much thanks to Brook and Tracy!"
We responded:
"Thank you, Gary, for your wonderful review! We appreciate your business!"
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Arnold Urias

July 11, 2025

5  out of  5
rating by Arnold Urias
"As a mortgage banker for nearly 30 years, I have dealt with my fair share of insurance providers. As a profession firefighter, I understand the risk insurance companies take. Brooke and Kristen with Tracy's office have always been Prompt, knowledgeable, courteous and empathetic when it comes to fulfilling my home and automobile insurance needs. The premiums are competitive but their service is un matched."
We responded:
"Thank you for the amazing review, Arnold! We are thrilled to hear that Brooke and Kristen was able to provide you with excellent service and great rates! We appreciate your business. "
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Suzie Fields

July 11, 2025

5  out of  5
rating by Suzie Fields
"Every time I have a question or issue regardig our polocies, the staff is so kind and helpful. It is so refreshing to have a call answered every time by the local office and not a call center."
We responded:
"Thank you for the five star review, Suzie! We appreciate you and your business! "
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Carrie S.

July 9, 2025

5  out of  5
rating by Carrie S.
"Just switched home and auto insurance here. Great customer service. Lower rates. Brooke was amazing through the whole easy process. Never felt “salesy”. Love that I now have an in town agent! Definitely get quotes from these guys!"
We responded:
"Thank you for the 5 star review, Carrie! We are happy to hear that Brooke provided you with a great service experience AND saved you some money! "
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Julie Stansel

July 8, 2025

5  out of  5
rating by Julie Stansel
"Working with Brook at this office was an absolute pleasure! I'd spoken with numerous agencies that complicated the process, but speaking to Brook, I knew I had to look no further! She was so helpful, efficient and made the process of getting my Auto and Renters insurance quick and simple!"
We responded:
"Thank you for your kind words, Julie! We are thrilled that you had a great experience with Brooke. It's our pleasure working with you!"
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Jason Howard

June 30, 2025

5  out of  5
rating by Jason Howard
"Very helpful and easy to work with!"
We responded:
"We appreciate the 5 stars, Jason! Thank you for trusting our team. We appreciate you and your business!"
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Chuck Gibson

June 27, 2025

5  out of  5
rating by Chuck Gibson
"Always have had a great experience with are local State Farm Office. Shelly was extremely helpful in getting our payment for towing services. Thanks"
We responded:
"Thank you for your 5 star review Chuck! Shelly is fabulous at providing a great customer service experience. We appreciate you and your business! "
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Greg Moore

June 27, 2025

5  out of  5
rating by Greg Moore
"Great customer service. Thanks Kasey!"
We responded:
"We appreciate the 5 stars, Greg! Kasey is pretty awesome! Thank you for trusting our team! "
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Trevor Hook

June 27, 2025

5  out of  5
rating by Trevor Hook
"Julie at State Farm was excellent to work with and very friendly with me. She answered my questions in no time"
We responded:
"Thank you for your 5 star review, Trevor! We appreciate you and your business! Julie is pretty awesome!"
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JARET SIMONSEN

June 22, 2025

5  out of  5
rating by JARET SIMONSEN
"I can’t say enough good things about my State Farm agent Brooke Logan! From the moment we started the quote, they made everything easy, clear, and stress-free. Not only did I walk away with better coverage, but they also saved me a ton on my auto insurance—seriously, it was a deal I didn’t think was possible these days. They took the time to answer all my questions, explained every option in plain language (no fine print confusion here), and made sure the policy fit my lifestyle and budget. It didn’t feel like I was being “sold” anything—just someone genuinely looking out for my best interest. If you’re shopping around or just want to make sure you’re getting the right coverage for the right price, do yourself a favor and give them a call. Five stars all the way!"
We responded:
"Thank you so much for the great review, Jaret! I'm so happy to hear that you had a great experience with our team and with Brooke. I will pass on your kind words to Brooke. Thank you for giving us an opportunity to take care of your insurance. We appreciate your business!"
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Bruce Stamile

June 22, 2025

5  out of  5
rating by Bruce Stamile
"We are very happy with the MURR AGENCY..........great service and a great rep in Brooke...who took care of everything.. ..she explained everything thru out.....and we saved $$$$ too ........thanks Tracy and Brooke"
We responded:
"Thank you so much for your kind words, Bruce! We are thrilled to hear that you had a great experience. "
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william Payton

June 14, 2025

5  out of  5
rating by william Payton
"Very pleased with the way we were treated at the office very helpful and professional. our old agent recommended the Muir offices and I am glade he did our agent was great"
We responded:
"Thank you for your review, William. We are thrilled that you have moved to our agency and settled in. Your satisfaction is our top priority!"
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Rose Marie Boyd

June 13, 2025

5  out of  5
rating by Rose Marie Boyd
"Julie was very helpful in switching us from homeowners insurance to renters insurance. It was a pleasure doing business with her."
We responded:
"Rose, thank you for your review! We appreciate your confidence in our agency! Julie is a superstar here in the office. "
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Shannon Richardson

June 13, 2025

5  out of  5
rating by Shannon Richardson
"We have used Tracy Murr State Farm Insurance since 2020, and have had nothing but top notch service! We typically correspond with Brooke Logan, I can’t say enough good things about Brooke; she’s always on top of things, is extremely knowledgeable, and is always responsive to questions, or needs. It’s rare these days to find customer service oriented businesses, who are professional, knowledgeable, and appreciate their clients, but Tracy Murr State Farm Insurance agency checks all those boxes!"
We responded:
"Hi Shannon! Thanks for your glowing review. We appreciate you and your business! We agree, Brooke does give a top notch experience here in our office! "
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Mark Ridgway

June 12, 2025

5  out of  5
rating by Mark Ridgway
"Great people who answered all my questions. Pleasure dealing with."
We responded:
"Thank you for taking the time to leave us a 5 star review, Mark. We appreciate you and your business!"
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Dwight Howard

June 11, 2025

5  out of  5
rating by Dwight Howard
"My previous insurance company decided not to renew my fire insurance with only 45 days' notice. I contacted Susie Burnside at Tracey Murr's office for a quote. Susie was very knowledgeable and took care of everything I needed to get my new policy issued with 20 days to spare. It was nice working someone who followed through. Thanks to Susie for taking the stress out of the situation."
We responded:
"Thank you for the amazing review, Dwight. We appreciate you giving our agency the opportunity to serve you. Susie is pretty awesome for sure! Enjoy your day!"
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Sarah Starr

June 11, 2025

5  out of  5
rating by Sarah Starr
"Brooke has been so helpful over the past few years! She is kind, understanding, and very thorough. She’s explained everything well and given us the opportunity to choose which policies are best for us. Highly recommend this office!"
We responded:
"Thank you so much for the 5 star review, Sarah! We are thrilled to hear you had a positive experience with Brooke! Enjoy your day!"
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Marcus

June 10, 2025

5  out of  5
rating by Marcus
"Brooke Logan provided knowledgeable answers to my many insurance questions. I had unique and detailed questions that have to do with home, land and auto coverage. My questions even had to do with FEMA coverage of flood zones, fire zone information, umbrella policies and more. Brooke proved to assist me in a friendly yet professional and competent manner that answered all of my insurance questions in perfect detail. I highly recommend Tracy Muir's office and Brooke Logan for your insurance needs. Sincerely, Marcus S."
We responded:
"Thank you, Marcus, for sharing your experience with us and for your review. We're thrilled to hear that Brooke took great care of you! She is pretty awesome! "